This book develops a common understanding between the client and the provider in each of the four stages of strategic outsourcing. These stages range from discovery, where the parties envision their future collaboration; planning, where they lay the ground work for the contract and the project; building, where they effectively carry out the work; and lastly to running, where they orchestrate the relationship on a daily basis to ensure that the new, enlarged company achieves the results sought. In a simple yet direct style, it highlights the dos and don´ts the parties should bear in mind at each stage of the process and combines both the client´s and the provider´s perspectives by comparing their respective involvement at each stage of the process and considering, equally, their obligations in establishing a balanced relationship. The book is primarily intended for those in the private sector with experience of dealing with complex outsourcing situations and who are looking for the small or bigger differentiators that will support their decisions and actions. The target audiences include, on the client side: CCOs, CIOs, lawyers, procurement managers, outsourcing consultants and IT Service managers and, on the provider side: account managers, bid managers, outsourcing project managers, operation managers and service managers. However, it is also useful for anybody involved in outsourcing who is seeking to develop a global understanding of the main processes and roles upstream and downstream in the chain.
Edited in collaboration with FoLLI, the Association of Logic, Language and Information this book constitutes the refereed proceedings of the 25th Workshop on Logic, Language, Information and Communication, WoLLIC 2018, held inBogota, Colombia, in July 2018. The 16 full papers together with 3 short papers and 3 invited talks presented were fully reviewed and selected from 30 submissions. The vision for the conference is to provide an annual forum which is large enough to provide meaningful interactions between logic and the sciences related to information and computation.
Explains how to engage in service design to improve the quality and the interaction between service providers and customers, including guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality and embed service design successfully in an organization. Original.
The aim of this textbook is to provide undergraduate students with an introduction to the basic theoretical models of computability, and to develop some of the model´s rich and varied structure. Students who have already some experience with elementary discrete mathematics will find this a well-paced first course, and a number of supplementary chapters introduce more advanced concepts. The first part of the book is devoted to finite automata and their properties. Pushdown automata provide a broader class of models and enable the analysis of context-free languages. In the remaining chapters, Turing machines are introduced and the book culminates in discussions of effective computability, decidability, and Gödel´s incompleteness theorems. Plenty of exercises are provided, ranging from the easy to the challenging. As a result, this text will make an ideal first course for students of computer science.
The book, while introducing readers to the auction mechanism for resource provisioning in cloud computing, also endeavors to provide structured literature on the subject. Since various models have been proposed, it will help readers to formulate the cloud resource provisioning problem using the auction approach. The book also discusses challenges for resource provisioning in detail, helping to shape future research. The target audience for this book includes computer scientists, economists, industry professionals, research scholars, and postgraduate students. Computer science readers of this book will come to see that economics-based method are quite helpful in computer science, especially for resource provisioning. Readers with a cloud computing background will come to recognize the importance of dynamic pricing, the specific benefits of auctions, and how to formulate auctions for cloud computing. Lastly, readers from the economics community will come to understand their role in cloud computing, as well as where and how they can contribute.
Teaches you to use Zoho CRM effectively to benefit your business. This book takes you through a number of real-life scenarios and teaches you how to use Zoho CRM to create solutions for your business, with no technical background needed and with little to no coding required. Sound too good to be true? Technology makes our lives easier and there are a large number of resources on offer to help with various tasks, including managing business information. With all the tools, apps, and services to choose from, it is still a daunting and often expensive undertaking for businesses to create solutions that fit their specific requirements. That´s where Zoho CRM comes in. Using this book you can create a fully-functional cloud-based app that manages your company information, is elegant to use, and cost-effective to maintain. Basic computer and internet skills is all you need to successfully launch your very own CRM with the help of this book. Get started today with Mastering Zoho CRM . What You´ll Learn Set up Zoho CRM properly from the ground up Model your business processes and implement them on Zoho CRM Centralize and manage your entire marketing, sales, and customer service processes Integrate CRM with other Zoho tools to streamline day to day business operations Create powerful dashboards and reports to provide relevant, actionable information to concerned people Use advanced CRM features such as workflow automation, role-based security, territories, etc. Connect Zoho CRM to external tools and services to extend features, and let CRM scale up with your business needs. Who This Book Is For Small business owners and solopreneurs who want to take control of the beating heart of their business -their marketing, sales, and customer-service efforts- without spending tens of thousands of dollars on customized solutions. Solution providers and consultants who want to learn the ins and outs of one of the hottest CRM tools in the market and provide winning related services to their clients by adding Zoho to their list of offerings.
´´The promise of cloud computing is here. These pages provide the ´eyes wide open´ insights you need to transform your business.´´ --Christopher Crowhurst, Vice President, Strategic Technology, Thomson Reuters A Down-to-Earth Guide to Cloud Computing Cloud Computing: A Practical Approach provides a comprehensive look at the emerging paradigm of Internet-based enterprise applications and services. This accessible book offers a broad introduction to cloud computing, reviews a wide variety of currently available solutions, and discusses the cost savings and organizational and operational benefits. You´ll find details on essential topics, such as hardware, platforms, standards, migration, security, and storage. You´ll also learn what other organizations are doing and where they´re headed with cloud computing. If your company is considering the move from a traditional network infrastructure to a cutting-edge cloud solution, you need this strategic guide. Cloud Computing: A Practical Approach covers: * Costs, benefits, security issues, regulatory concerns, and limitations * Service providers, including Google, Microsoft, Amazon, Yahoo, IBM, EMC/VMware, Salesforce.com, and others * Hardware, infrastructure, clients, platforms, applications, services, and storage * Standards, including HTTP, HTML, DHTML, XMPP, SSL, and OpenID * Web services, such as REST, SOAP, and JSON * Platform as a Service (PaaS), Software as a Service (SaaS), and Software plus Services (S+S) * Custom application development environments, frameworks, strategies, and solutions * Local clouds, thin clients, and virtualization * Migration, best practices, and emerging standards
The Definitive Guide to SWT and JFace describes how to build stand-alone Java applications with Eclipse´s SWT (Standard Wizard Tool kit) and JFace toolkit. Part of the Eclipse IDE (Eclipse itself is built with this software), SWT and JFace provide for portable Java applications that have native platform performance and native platform appearance. This book describes the history of Java GUI toolkits, explains why SWT is superior, and then provides extensive examples of building applications with SWT. This book takes developers through the entire class hierarchy of SWT, explaining clearly (with Java code) how to use all the widgets in the toolkit. JFace, an additional abstraction layer built on SWT, is also described and this book demonstrates how to build applications with JFace with explanation and example code. TOC:Part 1: Getting Ready: Evolution of Java GUIs; Getting Started with Eclipse.- Part 2: Using SWT: Your First SWT Application; Layouts; Basic Widgets; Event Handling; Advanced Controls; The Custom Controls; Graphics; Displaying and Editing Text; Dialogs; Advanced Topics.- Part 3: Using JFace: Your First JFace Application; Creating Views; Dialogs; User Interaction; Using Preferences; Editing Text; Miscellaneous Helper Classes; Creating Wizards. While the promise of Java has always been ´´Write Once, Run Anywhere,´´ SWT and JFace make it a reality. Write it once but run on all different platforms. Major revision of Eclipse 3.0 is coming out (probably April or May, 2004)- this book will be up to date (3.0) with no ´´time bomb´´ shelf life. Covers SWT 3.0 (in development) and 2.1. Eclipse is free and open source and will become even more important over next year or so/ Eclipse will be the editor of choice for all developers going forward - the standard IDE for open source development. Offers GUI designers an alternative to developing with Swing.
Computational Electromagnetics is a young and growing discipline, expanding as a result of the steadily increasing demand for software for the design and analysis of electrical devices. This book introduces three of the most popular numerical methods for simulating electromagnetic fields: the finite difference method, the finite element method and the method of moments. In particular it focuses on how these methods are used to obtain valid approximations to the solutions of Maxwell´s equations, using, for example, ´´staggered grids´´ and ´´edge elements.´´ The main goal of the book is to make the reader aware of different sources of errors in numerical computations, and also to provide the tools for assessing the accuracy of numerical methods and their solutions. To reach this goal, convergence analysis, extrapolation, von Neumann stability analysis, and dispersion analysis are introduced and used frequently throughout the book. Another major goal of the book is to provide students with enough practical understanding of the methods so they are able to write simple programs on their own. To achieve this, the book contains several MATLAB programs and detailed description of practical issues such as assembly of finite element matrices and handling of unstructured meshes. Finally, the book aims at making the students well-aware of the strengths and weaknesses of the different methods, so they can decide which method is best for each problem. In this second edition, extensive computer projects are added as well as new material throughout. Reviews of previous edition: ´´The well-written monograph is devoted to students at the undergraduate level, but is also useful for practising engineers.´´ (Zentralblatt MATH, 2007)
The main objectives of this book are to expose key aspects that have a relevance when dealing with open data viewed from different perspectives and to provide appealing examples of how open data is implemented worldwide. The concept of open data as we know it today is the result of many different initiatives, both of a legislative and non-legislative nature, and promoted by a wide range of actors. Numerous regulatory antecedents to foster the concept of open data and embed it in national and international policy agendas have been undertaken on both sides of the Atlantic, as well as at a supranational level. The book highlights a number of the efforts made to promote open data in Europe, Asia and the United States. In addition to new insights, practical guidance and multiple disciplinary perspectives on open data, the book also addresses the transformation of current developments towards open data, which may be referred to as the democratisation of data. This book will support open data practitioners as well as open data scholars in their endeavours to promote open data implementation and research. Bastiaan van Loenen is associate professor and director of the Knowledge Centre Open Data at the Faculty of Architecture and The Built Environment of Delft University of Technology in the Netherlands, as is Glenn Vancauwenberghe, who is a post-doctoral researcher, and Joep Crompvoets is a professor at the Public Governance Institute of the KU Leuven in Belgium.